Terms of Service

Workspaces are business accounts. You are responsible for the confidentiality of your credentials, for every action taken under your workspace, and for keeping owner contact details current. We may suspend a workspace for non-payment, abuse or a credible security risk.

• Webhook ingestion is fair-use; sustained bursts above 20 events per second may be queued.
• Recovery copy generation is limited to the message volume implied by your plan tier.
• No unsolicited marketing: messages must relate to a genuine failed payment.
• No reverse engineering, resale of the API, or use to build a competing recovery product.

WhatsApp delivery uses your own Meta Business phone number, Cloud API token and sender. Meta bills you directly for conversations. You are solely responsible for template approval, sender quality rating, opt-out handling and compliance with Meta's Business Messaging Policy. RRLabs is not liable for suspension, template rejection or quality downgrade of your sender.

RRLabs improves the probability that a failed payment clears. We do not guarantee any recovery rate, revenue outcome or deliverability level. Banks, card networks, providers and messaging platforms are outside our control. The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law.

• Starter — $100 per month.
• Growth — $250 per month.
• Scale — $500 per month.
• White-label add-on — $300 per month (custom CNAME, DKIM signing, zero watermark).

Fees are flat: RRLabs never takes a percentage of recovered revenue. Subscriptions renew automatically each billing cycle until cancelled. Prices exclude any applicable taxes. Refunds are governed by our Refund & Dispute Policy.

You are the data controller for end-customer data; RRLabs is the processor. Our Privacy Policy is incorporated into these terms and describes our sub-processors and security controls.

To the maximum extent permitted by law, our aggregate liability for any claim is limited to the fees you paid in the three months preceding the claim. Neither party is liable for indirect, incidental or consequential loss, including lost revenue or lost data.

Either party may terminate at any time. On termination your access continues until the end of the paid cycle, after which data is deleted per our retention schedule.

These terms are governed by the laws of Bangladesh, and the courts of Dhaka have exclusive jurisdiction, without prejudice to mandatory consumer or data-protection rights in your own country. Questions: support@rrlabs.online.