RRLabs vs Stripe Billing dunning
Stripe's built-in Smart Retries handle the retry. RRLabs adds the customer conversation — multi-channel, AI-written, and fully auditable.
Legacy dunning vs RRLabs
| Capability | Stripe Billing Smart Retries | RRLabs |
|---|---|---|
| Retry logic | Smart Retries on Stripe's global model | Adaptive retries scored per decline code and customer history |
| Messaging channels | Stripe-branded email only | Email, SMS and Meta WhatsApp Cloud API (bring your own number) |
| Copywriting | Fixed Stripe email templates | AI copywriter with a 4-tier waterfall and deterministic fallback |
| Pricing model | Included, but limited to Stripe's own surface | Flat $100 / $250 / $500 per month — you keep 100% of recovered revenue |
| White-label | Stripe-hosted pages and branding | +$300/mo: custom CNAME, DKIM signing, zero watermark |
| Time to value | Sales call, then onboarding | Read-only Stripe connection, live in minutes |
Savings calculator: Stripe Billing Smart Retries vs RRLabs
Assumes a 63.8% recovery rate, the RRLabs platform average.
- At risk / month
- $8,400
- Recovered / month
- $5,359
- Stripe Billing Smart Retries fee
- Bundled / variable
- RRLabs flat fee
- $250/mo
Migration blueprint
- 1Connect Stripe read-only from the RRLabs dashboard.
- 2Leave Smart Retries on — RRLabs complements them.
- 3Add your WhatsApp Cloud API credentials.
- 4Turn on adaptive cadences per decline code.
Frequently asked questions
- Does RRLabs conflict with Stripe Smart Retries?
- No. RRLabs reads the failed-payment events and layers messaging on top; you can keep Smart Retries enabled.
- What access does RRLabs need?
- A read-only connection. RRLabs never moves money or changes your subscriptions.